Paul Breslin views on the role of OTAs in luxury travel

By On December 1, 2016

Paul Breslin, Managing Director of Horwath HTL in Atlanta, USA, was contacted by Richard D’Ambrosio, of Travel Market Report, to give his views on the role of OTAs in luxury travel.

Extract of Luxury Travel Agents Face Off Against Online Competition

Experts are closely watching the trend, but question whether high-net-worth travelers want to take a chance on booking through an OTA.
“There is no solid data to support the claim of increased bookings by OTAs for luxury travel. That is hard to find and or prove,” said Paul Breslin, managing director of the Atlanta office of Horwath HTL, a hospitality advisory firm, when contacted by Travel Market Report. “We are not sold that the luxury traveler is going to take a chance with the OTA; they are unlikely to spend valuable time to search and book with the OTAs.”
But he did agree that booking behaviors have been changing across demographics, and he is continuing to monitor the trend.

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Paul Breslin


Paul Breslin, Managing Partner of Panther Hospitality, is a 30-year veteran of the hospitality industry. His background within the industry is all encompassing, as he has extensive experience in hotel operations, development and asset management with major branded hotels as well as independent and smaller luxury hotels. After his experience of working with eleven different hotels and resorts in ten different cities over the years, Mr. Breslin founded Panther Hospitality in 2005 to provide consulting services to developers and hoteliers in all aspects of their businesses. From property acquisition and infrastructure development to the successful opening and operating of a hotel, Mr. Breslin and his team of industry professionals leverage their expertise and customize their services to meet the needs of their global client base. He and his team have successfully consulted on a variety of establishments within the industry, including boutique hotels, both limited and full-service hotels, as well as luxury hotels. Major brands such as Hilton, Marriott, Starwood, IHG and Hyatt have worked with Panther Hospitality, as well as independent resort hotels such as the Inn on Destin Harbor, Daytona Beach Resort & Conference Center, Foxhall Resort and Sporting Club and Barnsley Gardens Resort. Previous to founding Panther Hospitality, Mr. Breslin held positions at the world-famous Fontainebleau Hilton Resort and Spa, the Sheraton San Diego Resort, the Sheraton New Orleans and three convention hotels in Atlanta, Georgia. He became a Certified Hotel Administrator (CHA), which is the most prestigious hospitality certification available to a hotel general manager and hospitality executive. Mr. Breslin, who is qualified as a Certified Hospitality Educator (CHE), is also a respected and well-known teacher and leader within the industry. He is the Executive-in-Residence in Lodging in the J. Mack Robinson College of Business, Cecil B. Day School of Hospitality at Georgia State University. The GSU program was recently ranked as one of the top 25 hospitality programs in the nation according to the Journal of Hospitality and Tourism Education. He has trained senior level executives at the Rixos Hotel Leadership Training Program through Sabanci University in Turkey and is a frequent lecturer at national conventions and hospitality industry conferences throughout the United States. Mr. Breslin has also been quoted on hospitality issues in publications such as The Wall Street Journal, USA Today, Atlanta Business Chronicle, Atlanta Journal-Constitution and The Miami Herald. He has also appeared on the Clark Howard Show. In addition to his work as a consultant and educator, Mr. Breslin provides hotel expert witness services to attorneys specializing in litigation, bankruptcy, real estate, franchising, employment and personal injury cases related to the hospitality industry. His caseload as an expert witness over the years includes work with both plaintiffs and defendants.
 
pbreslin@horwathhtl.com
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